Return/Refund policy
Returns
We think you'll be really happy with your Race Anywhere purchase, but if you're not fully satisfied, you can return it with 30 days. Details:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must be in pristine condition, and this includes the absence of any smells (for example, but not limited to, cigarette smoke smells), pet hair or other contamination. Any factory or warehouse seals should be 100% intact and unbroken. Internal packaging should not be opened.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless advised by us to do so in writing.
Please do not send your purchase back to us until we have advised you to do so.
Packing and packaging returns
We have a separate page that covers our policy on packing and packaging of returns here.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Seats
Seats are subject to a 15% handling fee if returned. If you are in any doubt whether a seat is suitable for you or not, please contact us and we will do our best to assist your decision making.
Processing Fees
We are unable to refund any card/payment/processing fees incurred during your purchase. These fees range between 2.2% and 5% depending on the method of purchase.
Example, PayPal at the time of writing this charges us a 2.9% fee for every order. If you buy something for £100 and decide to return it, we will not be able to return the £2.90 in transaction fees (so your refund would be a maximum of £97.10.
This money goes to PayPal and there is no way for us to get that back (it is baked into their own policies which we have no control over).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@raceanywhere.co.uk.
Shipping
To return your product, you should mail your product to: Race Anywhere Ltd, Unit 3 Everdon Park, Daventry, NN11 8YJ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
VAT / Sales tax / Duties
For international (non UK) orders, VAT or any other duties or taxes cannot be refunded or reimbursed.
Custom Parts
Custom parts / custom orders cannot be returned or refunded. Custom products may included, but are not limited to, custom length profiles, custom colour schemes, special orders, custom built PC's, etc.
Your statutory rights are not affected.
EU Right of Withdrawal
If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, without giving a reason. To exercise this right, please use our self-serve returns portal: Returns & Cancellations. Once you have submitted your request, we will refund you within 14 days of receiving the returned goods. Return shipping costs are your responsibility unless the item is faulty. Custom or bespoke items are exempt from the right of withdrawal.